Pelago is a travel experience platform by Singapore Airlines that connects travelers to curated activities worldwide

Pelago

Pelago is a travel experience platform by Singapore Airlines that connects travelers to curated activities worldwide. It offers tours, attractions, workshops, and experiences across many cities. With a user-friendly website and mobile app, booking activities becomes easy and seamless. Pelago makes travel planning more exciting and personalized for every user.

One of Pelago’s main features is its vast collection of handpicked experiences. From city tours and museum visits to cooking classes and adventure sports, it covers all interests. Travelers can explore categories like Wellness, Food & Drink, and Sightseeing. Each listing comes with detailed information, real photos, and genuine user reviews.

Pelago offers instant booking confirmation for most activities, saving users from long waiting times. Many experiences have flexible cancellation policies, offering peace of mind. Customers can easily view available time slots and dates before confirming bookings. Payments are secure and accept multiple currencies, adding to the convenience.

Another strong feature is the integration of KrisFlyer miles with Pelago bookings. Travelers can earn miles for every transaction and even redeem them to book activities. This makes Pelago a valuable platform for loyal Singapore Airlines customers. It's a smart way to enhance travel while maximizing loyalty rewards.

Pelago provides a location-based search feature to find activities near the user's destination. Whether planning in advance or looking for last-minute experiences, options are easy to filter. Users can browse by price range, popularity, and ratings to suit their needs. Personalized recommendations also pop up based on browsing and past behavior.

The platform emphasizes curated content by partnering with trusted local providers. It ensures safety, quality, and authentic cultural experiences across the globe. All activities undergo checks to maintain high standards of service and customer satisfaction. Pelago truly bridges travelers with the heart of a destination.

Pelago’s blog and inspiration guides help users discover hidden gems and plan themed trips. They offer destination ideas, expert tips, and guides for all kinds of travelers. Whether for a romantic getaway or an adventurous solo trip, content is informative and fresh. It makes the travel planning journey much more enriching and creative.

Customer support is strong with Pelago, offering live chat, email, and helpline assistance. If users face booking issues or queries, solutions are quick and efficient. The FAQ section on the website covers common concerns in detail. Pelago ensures a smooth and reliable experience from search to checkout.

​​Pelago operates from Singapore and is owned by Encounters Pte. Ltd., a subsidiary of Singapore Airlines. The platform offers over 200,000 travel experiences across more than 150 countries, including city tours, cultural activities, and adventure sports. As a digital service, Pelago provides instant booking confirmations and digital tickets accessible via its website or mobile app. This ensures a seamless and paperless experience for users worldwide, eliminating the need for physical shipping.